New Know How empowers people and organisations to create kinder, fairer policies and services. We build the skills you need to tackle complex issues and transform systems—together.

How we can help

We’re a small social business specialising in training people in co-design practices. We offer:

  • training courses open to the public

  • customised training / in-house professional development

  • individual mentoring and supervision

  • team coaching and project mentoring

  • capability assessments

  • learning partnerships

  • support for community of practice, learning or impact network

We’re not a consulting or professional services agency with staff for hire. We won’t lead a design process or run a series of community engagement workshops for you. Instead, we’d love to partner with you to build the skills you need to facilitate these successfully.

We’re proudly a heart-based business—our purpose is to build skills that the world needs.

Core team

Dr Emma Blomkamp, Director

Born and raised in Aotearoa (New Zealand), Emma has worked in the Pacific, Europe and Asia. From her home base in the hills of Wurundjeri Country (Melbourne, Australia), Emma focuses on supporting designers, researchers, public servants and other changemakers to co-create more compassionate and equitable policies, services and programs.  

For more than a decade, Emma led award-winning strategic design and social innovation projects with public purpose organisations, following prior experience in language teaching, film production and cultural governance. An Honorary Fellow at The University of Melbourne, she has a PhD in community wellbeing and local government, and a co-edited book on the politics of cultural measurement.

In 2021, Emma launched her first and still flagship training program, Co-Design Bootcamp, now Co-Design Practitioners. The following year, she founded CoDesignCo, and convened this community of practice with over 100 active members for two years.

A lifelong learner with a strong commitment to creating and sharing knowledge, Emma continues to research, publish and present internationally on public innovation and systemic design. She is passionate about creating the conditions for people to participate in design and decision-making processes that affect our lives. She is an active member of Enspiral and the Design Justice Network, while continuing to convene New Know How’s alumni network.

Emma launched New Know How in 2025 to encompass all the work previously conducted under the banners of Emma Blomkamp and CoDesignCo, and to welcome other collaborators and specialists into the fold.

Jessie Upton, Operations & Client Experience Manager

An interdisciplinary artist and experience designer, Jessie has worked across the cultural sector in senior arts management and experience design roles. They hold qualifications in business, leadership and management and therapeutic arts practice.

Originally from the surf coast of Victoria, Jessie is based in Naarm (Melbourne) on Wurundjeri Country. Also an accredited Creative Art Therapist (AThR), they are passionate about fostering emotional culture in workplaces and using creativity to solve systemic and strategic problems.

At New Know How, Jessie applies their experience in business administration and community facilitation to welcome new clients and support operations and training delivery. They’re here to ensure that your learning journey runs smoothly.

Collaborators

Lina Patel
Co-Facilitator

Collaboration Designer and Coach whose mission is to alleviate needless workplace suffering.

Maggie Fono
Circle Facilitator

PhD student, yarning circle partaker, mother, and public servant.

Zenaida Beatson
Designer

NZ-based designer and director whose practice combines visual and collaborative design. 

Editor, science journalist and copywriter from Aotearoa New Zealand.

Sarah Josefsberg
Service Design Coach

Lead Service Designer with experience on government reform, health and social impact.

Seanna Davidson
Systems Practitioner

Systems practice facilitator, process designer, and educator in systems thinking and systemic change.

Emma Kaniuk
Creative Director

Creative director and hands-on designer leading strategic brand projects across digital and print.

Georgina Lewis
Designer

Service Designer interested in people, processes and doing things better.

Recent partners

We’re proud to partner with purpose-driven organisations creating change in Australia, Aotearoa, and around the world.